Privacy Policy
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint or request.
We collect, use, and are responsible for certain personal information about you. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible for your personal information as a “business” under the CCPA/CPRA.
1. Key Terms. It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | Monthly RV Parks, LLC, a Nevada limited liability company |
| [Our representative] | [Name and contact details] |
| [Our Data Protection Officer] | [name] [contact details if you have a data protection officer] |
| Personal information | Any information relating to an identified or identifiable individual. |
| Special category personal information | Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; and data concerning health, sex life or sexual orientation. |
| Sensitive Personal Information | Personal information revealing a consumer’s social security number, driver’s license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer’s health, sex life, or sexual orientation, contents of a consumer’s mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status |
| Biometric Information | An individual’s physiological, biological, or behavioral characteristics, including information about an individual’s deoxyribonucleic acid (DNA), that is used or is intended to be used singly or with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to: imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. |
2. Personal Information We Collect About You. We may collect and use the following personal information, including sensitive personal information, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
| Categories of Personal Information | Specific Types of Personal Information Collected |
| Identifiers | This may include full legal name, display name or username (alias), billing and mailing address, email address, account name and account ID, Internet Protocol (IP) address, device identifiers (such as device ID and advertising ID), cookie identifiers and session tokens, mobile device identifiers (such as IDFA and Android Ad ID), phone number, profile photo or avatar, date of birth, and — depending on future product features such as identity verification for business listing claims — driver’s license number, passport number, government-issued ID number, and Social Security number (the latter primarily in a business or tax context, such as collecting a W-9 from a park owner). |
| Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information | This may include name, signature, physical characteristics or description, address, telephone number, email address, employment information and employment history, bank account number, credit card number, debit card number, and other financial information provided in connection with payment processing or account setup, as well as, in the context of business listing verification, social security number, passport number, driver’s license or state identification card number, and government-issued identification numbers. Monthly RV Parks does not anticipate collecting medical information, health insurance information, or insurance policy numbers in the ordinary course of its operations, though such information is not expressly excluded in the event it becomes relevant to a future service or product offering. |
| Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account | This may include account login credentials such as username and password, security questions and answers, two-factor authentication codes, and session tokens used to access a Monthly RV Parks account, as well as financial account numbers, credit card numbers, and debit card numbers in combination with any associated security codes, CVV numbers, expiration dates, PINs, or other credentials required to access or authenticate a financial account, to the extent such information is collected in connection with payment processing for the Premium Account Subscription or other services offered through the Platform. |
| Characteristics of protected classifications under California or federal law | This may include age or date of birth (relevant to the Platform’s minimum age requirement), and, to the extent voluntarily provided by a user in connection with a profile, survey, or other Platform feature, gender, race, national origin, marital status, familial status, disability status, veteran or military status, and religious creed. Monthly RV Parks does not actively solicit the majority of these characteristics in the ordinary course of its operations, but such information may be incidentally collected or inferred in connection with user-generated content, customer support interactions, or demographic analytics conducted by third-party advertising and analytics partners. |
| Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) | This may include records of Premium Account Subscriptions purchased or considered, subscription tier and pricing information, billing and payment history, records of promotional or discount periods applied to an account, products or services browsed or evaluated on the Platform, purchasing tendencies and preferences inferred from Platform activity, records of any upgrades, downgrades, or cancellations of subscription services, coupon or promotional code usage, and — in the context of business accounts — records of RV park or campground listings claimed, managed, or considered for listing on the Platform. |
| Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement) | This may include browsing and search history within the Platform, pages and listings viewed, search queries entered on the Platform, time and duration of Platform sessions, links and advertisements clicked, interaction with email communications such as open rates and click-through activity, referring and exit URLs, device and browser type, operating system, Internet Protocol address, cookie and tracking pixel data, interactions with third-party advertisements served on the Platform, data collected through Google Analytics and similar analytics tools regarding navigation patterns and feature usage, and information collected by Raptive and other advertising partners regarding a user’s interaction with advertisements displayed on the Platform. |
| Geolocation data | This may include precise or approximate geographic location derived from a device’s GPS signal, IP address-based location estimates, Wi-Fi and Bluetooth signal data collected in connection with the HERE Technologies location services integrated into the Platform, general geographic region or area inferred from IP address or device settings, location data associated with user-submitted content such as photos or check-ins, and, in the context of business accounts, the physical address and geographic coordinates of an RV park or campground listed or claimed on the Platform. |
| Audio, electronic, visual, thermal, olfactory, or similar information | This may include profile photos or avatars uploaded by users, photos of RV parks or campgrounds uploaded by business account holders in connection with a Premium Account Subscription listing, video content submitted in connection with a property listing or user profile, and recordings of telephone calls or other communications with Monthly RV Parks customer support or sales personnel made or received in connection with the Platform or any related services. Monthly RV Parks does not anticipate collecting thermal, olfactory, or similar sensory information in the ordinary course of its operation. |
| Professional or employment-related information | This may include job title, employer name, business role or position, and professional contact information provided by a user in connection with the creation or management of a business account, as well as information about a user’s authority to act on behalf of an RV park or campground in connection with the business listing verification process, employment or ownership status relative to a claimed property listing, and business entity information such as the name and structure of the organization operating the listed property. Monthly RV Parks does not anticipate collecting detailed employment history, compensation information, or other granular professional background information in the ordinary course of its operations, though such information may be incidentally collected in connection with customer support interactions or the business listing verification process described in the Platform’s terms. |
| Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | This may include inferences drawn from browsing and search activity on the Platform regarding a user’s travel preferences, camping and RV lifestyle interests, and destination preferences, inferences regarding a user’s likelihood to purchase or renew a Premium Account Subscription based on account activity and engagement history, inferences regarding purchasing behavior and price sensitivity derived from subscription and payment history, inferences about geographic preferences and frequently visited or searched regions derived from location and search data, inferences regarding content preferences and engagement tendencies derived from interactions with Platform listings, advertisements, and email communications, demographic and lifestyle inferences drawn from user-provided information and Platform activity, shared with or derived in conjunction with third-party advertising and analytics partners such as Raptive and Google Analytics, and inferences regarding a business account holder’s operational characteristics and business needs derived from listing activity, claimed property information, and engagement with Premium Account Subscription features. |
If you do not provide personal information required to provide the Services, as defined in the Terms and Conditions and/or in the Premium Account Subscription Agreement, it may delay or prevent us from providing such Services to you.
3. How Your Personal Information is Collected. We collect personal information from the following categories of sources: i) You, directly in person, by telephone, text, or email and/or via our website and apps; ii) Third party with your consent (e.g., your bank); iii) Advertising networks; iv) Internet service providers; v) Data analytics providers; vi) Government entities; vii) Operating systems and platforms; viii) Social networks; ix) Data brokers; x) Publicly accessible sources (e.g., property records); xi) Cookies on our website; xii) Our IT and security systems, including door entry systems and reception logs, and automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email, and instant messaging systems.
4. How and Why We Use Your Personal Information. Under data protection laws, we can only use your personal information if we have a proper reason for doing so, for example:
- To comply with our legal and regulatory obligations
- For the performance of our contract with you or to take steps at your request before entering into a contract
- For our legitimate interests or those of a third party –or–
- Where you have given consent
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal information for and our reasons for doing so:
| What we use your personal information for | Our reasons |
| To provide services to you | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| To prevent and detect fraud against you or Us | For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you. |
| Ensuring business policies are adhered to, e.g., policies covering security and internet use | For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you. |
| Operational reasons, such as improving efficiency, training, and quality control | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price |
| Ensuring the confidentiality of commercially sensitive information | For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information. To comply with our legal and regulatory obligations. |
| Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price. |
| Preventing unauthorized access and modifications to systems | For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you. To comply with our legal and regulatory obligations. |
| Updating and enhancing customer records | For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products. |
| Statutory returns | To comply with our legal and regulatory obligations. |
| Ensuring safe working practices, staff administration and assessments | To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you. |
| Marketing our services and those of selected third parties to: – Existing and former customers – Third parties who have previously expressed an interest in our services – Third parties with whom we have had no previous dealings | For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers. |
| External audits and quality checks, e.g., for ISO or Investors in People accreditation and the audit of our accounts | For our legitimate interests or those of a third party, i.e., to maintain our accreditations so we can demonstrate that we operate at the highest standards. To comply with our legal and regulatory obligations. |
5. Who We Share Your Personal Information With. We routinely share personal information with: i) Our affiliates; ii) Service providers we use to help deliver our [products and/or services] to you, such as payment service providers, warehouses, and delivery companies; iii) Other third parties we use to help us run our business, such as marketing agencies or website hosts; iv) Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers; iv) Credit reporting agencies; v) Our insurers and brokers; and vi) Our bank[s].
We use commercially reasonable efforts to ensure we only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. Where commercially reasonable, we impose contractual obligations on service providers to ensure that they can only use your personal information to provide services to us and to you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business, or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
6. Personal Information We Sold or Shared. In the preceding 12 months, we may have sold or shared the following categories of personal information: i) Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers); ii)Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information; iii) Characteristics of protected classifications under California or federal law; iv) Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies); v) Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement); vi) Geolocation data; vii) Audio, electronic, visual, thermal, olfactory, or similar information; viii) Professional or employment-related information; and ix) Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
7. Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose: Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers); ii)Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information; iii) Characteristics of protected classifications under California or federal law; iv) Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies); v) Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement); vi) Geolocation data; vii) Audio, electronic, visual, thermal, olfactory, or similar information; viii) Professional or employment-related information; ix) Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes; and x) Sensitive personal information.
8. How Long Your Personal Information Will Be Kept. We will keep your personal information while you have an account with us or while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary: i) To respond to any questions, complaints or claims made by you or on your behalf; ii) To show that we treated you fairly; and/or iii) To keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymize it.
9. California Consumers: Your Rights Under the CCPA/CPRA. You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge:
| Disclosure of Personal Information We Collect About You | You have the right to know, and request disclosure of: – The categories of personal information we have collected about you, including sensitive personal information – The categories of sources from which the personal information is collected – The categories of third parties to whom we disclose personal information, if any –and– – The specific pieces of personal information we have collected about you. Please note that we are not required to: – Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained – Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or– – Provide the personal information to you more than twice in a 12-month period. |
| Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose | In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know: – The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and– – The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose. You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. To opt-out of the sale or sharing of your personal information, visit our homepage and click on the Do Not Sell or Share My Personal Information link here: [URL]. |
| Right to Limit Use of Sensitive Personal Information | You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to: – Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services – To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, if the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business –and– – As authorized by further regulations. You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. To limit the use of your sensitive personal information, visit our homepage and click on the “Limit the Use of My Sensitive Personal Information” link here: [URL]. |
| Right to Deletion | Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: – Delete your personal information from our records –and– – Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort. Please note that we may not delete your personal information if it is reasonably necessary to: – Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us – Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes – Debug to identify and repair errors that impair existing intended functionality – Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law – Comply with the California Electronic Communications Privacy Act – Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent – Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us – Comply with an existing legal obligation –or – Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. |
| Right of Correction | If we maintain inaccurate personal information about you, you have the right to request a correction of that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information. |
| Protection Against Retaliation | You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things: – Deny goods or services to you – Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties – Provide a different level or quality of goods or services to you –or– – Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Please note that we may charge a different price or rate or provide a different level or quality of [goods and/or services] to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information. |
11. How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, you may contact us as set forth in Section 13 below.
- Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.
- If you choose to contact us directly by email or phone, you will need to provide us with:
- Enough information to identify you (e.g., your full name, address and customer or matter reference number)
- Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill) –and–
- A description of what right you want to exercise and the information to which your request relates
- We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
- Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.
12. Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
13. Changes to This Privacy Notice. This privacy notice was published on May 12, 2026 and last updated on May 12, 2026.
We may change this privacy notice from time to time–when we do, we will inform you via our website or other means of contact such as email.
14. How to Contact Us. Please contact us and/or our Data Protection Officer by post, email, or telephone if you have any questions about this privacy policy, or the information we hold about you. Our contact details are shown below:
| Our contact details | [Our Data Protection Officer’s contact details] |
| [contact address] | [contact address] |
| [contact email address] | [contact email address] |
| [contact telephone number] | [contact telephone number] |
15. Do You Need Extra Help? If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).